MagnaView offers a maintenance and support program including new releases, access to our helpdesk team through our Level one Telephone Support.
Level One Telephone Support
In a situation where MagnaView software fails to function at all, or blocks production or production systems, problems may be reported directly by telephone during Central European Time business hours at +31 40 2472943.
THIS NUMBER IS FOR URGENT SUPPORT ONLY AND SHOULD ONLY BE USED FOR SERIOUS PROBLEMS.
Response to Level One support calls shall be provided within one working day from the time a Level One call is made. MagnaView will resolve all Level One support calls as expeditiously as possible.
If you have a Maintenance and Support agreement for your MagnaView software, Level One Telephone Support is included.
Read the Terms and Conditions of the Software Maintenance and Support Program.